CityCom Health

Position Summary
The Insurance Sales Team Leader is responsible for overseeing a team of licensed agents focused on insurance enrollments. This role combines hands-on leadership, sales performance management, compliance oversight, and training responsibilities to ensure agents meet enrollment goals while delivering a high-quality, compliant consumer experience.

Key Responsibilities

• Team Leadership & Oversight
  • Supervise a team of ACA sales agents providing daily coaching, feedback, and performance monitoring.
  • Conduct huddles, one-on-ones/coaching (one a week or as necessary), and team meetings to reinforce compliance, sales strategies, and company goals.
  • Act as the first point of escalation for client or agent concerns.
• Sales & Performance Management
  • Drive achievement of individual and team sales targets (applications per day, conversion rates, retention metrics).
  • Monitor call center dashboards, KPIs, and lead flow to maximize productivity.
  • Track and report on performance data, providing actionable insights to leadership.
  • As needed, depending on call volume, take overflow calls for licensed agents and enroll them into a plan.
• Training & Development
  • Support onboarding of new agents with systems, compliance, and sales process training.
  • Provide ongoing coaching in objection handling, compliance language, and customer needs assessment.
  • Mentor high-performing agents for growth into leadership or advanced sales roles.
• Compliance & Quality Assurance
  • Ensure agents follow CMS, ACA Marketplace, and internal compliance guidelines, including TCPA and HIPAA regulations.
  • Review calls for quality and compliance, using established rubrics and checklists.
  • Partner with compliance and QA teams to address violations and implement corrective actions.
• Operational Support
  • Manage scheduling and workforce management to maintain optimal coverage. This may include oversight of the fronters to ensure appropriate coverage.
  • Collaborate with leadership on lead distribution, sales campaigns, and special enrollment period (SEP) strategies.
  • Support cross-functional teams in refining CRM workflows, scripts, and reporting tool 
• Minimum Qualifications
  • Active Health Insurance license in good standing.
  • At least 6 months experience in a lead/mentor/SME capacity (formal or Informal), Including coaching, huddles, and performance feedback.
  • Working knowledge of CMS/Marketplace compliance, HIPAA/privacy, and TCPA consent requirement; ability to document coaching and corrective actions.
  • Proficiency with enrollment systems, CRM, and dialer tools.
• Preferred Qualifications
  • Spanish Bilingual
  • Prior experience with workforce doverage/scheduling and /or QA call monitoring.
  • Strong Excel/Google Sheets skills
  • 1 + ACA Open enrollment/SEP season experience, or at least 6 months recent ACA enrollment experience in a call-center environment.