CityCom Health

Position Summary

As an Insurance Sales Team Lead, you’ll lead, coach, and elevate a team of licensed agents to consistently hit sales/enrollment goals—while protecting a best-in-class, fully compliant consumer experience. This role blends hands-on leadership, sales performance management, training, and compliance oversight to drive results with integrity.

Key Responsibilities

• Team Leadership & Coaching

  • Lead and motivate a team through daily coaching, real-time feedback, and performance monitoring
  • Run huddles, weekly 1:1s (or as needed), and team meetings to reinforce compliance, sales strategy, and priorities
  • Serve as the primary escalation point for agent and client concerns—resolving issues quickly and professionally

  Sales Performance & Results

  • Drive execution against individual and team targets (apps/day, conversion, retention)
  • Monitor and optimize dashboards, KPIs, and lead flow to maximize productivity and outcomes
  • Track and report performance trends, providing clear, actionable insights to leadership
  • Step in as needed to handle overflow calls and complete compliant enrollments during high volume

  Training & Development

  • Support new-hire ramp-up through onboarding in systems, compliance, and the sales process
  • Provide ongoing coaching in objection handling, compliant language, and needs-based selling
  • Mentor top performers into advanced sales roles and future leadership pathways

  Compliance & Quality Assurance

  • Safeguard compliance with CMS/Marketplace guidelines, TCPA, and HIPAA—ensuring enrollments are handled correctly
  • Audit calls for quality and compliance using established rubrics and checklists
  • Partner with QA/Compliance to address violations, implement corrective actions, and strengthen standards

  Operational Support

  • Own scheduling and coverage to keep the floor supported (including oversight of fronters for proper coverage)
  • Collaborate with leadership on lead distribution, sales campaigns, and SEP strategies
  • Support continuous improvement across CRM workflows, scripts, and reporting tools

  Minimum Qualifications

  • Active Health Insurance License in good standing
  • 6+ months’ experience in a lead/mentor/SME capacity (formal or informal), including coaching, huddles, and performance feedback
  • Working knowledge of CMS/Marketplace compliance, HIPAA/privacy, and TCPA consent requirements; able to document coaching and corrective actions
  • Proficiency with enrollment systems, CRM, and dialer tools

  Preferred Qualifications

  • Spanish bilingual
  • Experience with workforce coverage/scheduling and/or QA call monitoring
  • Strong Excel/Google Sheets skills
  • 1+ ACA Open Enrollment/SEP season experience or 6+ months of recent ACA enrollment experience in a call-center environment

  Ready to lead from the front, drive performance, and hold the line on compliance? Apply today!

  Insurance Sales Team Lead
  Pay: $29.00/hour + up to $1,200/month bonus (Performance-Based)
  Schedule: 11:30 AM – 8:00 PM
  Location: Onsite – Tampa, Florida
  High-volume environment: Must be comfortable coaching in real time and taking overflow enrollments when needed.
  License Required: Active Health Insurance License (in good standing)